Monday, May 21, 2012

Post: 12

Mirabelli is looking at how waiters interact among each other and their customers. Waiters are often looked down upon by most of society. Considered to be the bottom of the pole. However, most of the public is unaware of what really goes on among waiters. A waiter must have great communication skills. The literacy skills such as writing down orders, knowing the menus, communication among staff and customer is vital to hold such a job. Its important to read the customer, and be friendly with them. “To be a good waitress or waiter generally requires being able to perform friendliness under any number of circumstances” (551). Waiters have little control over the customer and must have a positive interaction. To collect data Mirabelli looked at Lou’s restaurant and the discourse among the staff. The waiter must be familiar with the menu in order for everything to run smoothly. “The menu is the most important printed text used by waiters and waitresses, and not knowing it can dramatically affect how they are able to do their work” (544). The waiters job uses a great deal of literacy skills that take time to learn. The job is not as easy as people may believe.

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